At the beginning of December, I ordered a toy to replace one of Bembo’s that had died. I had an email saying it had been sent, but it didn’t arrive. On my third inquiry email, they actually replied, saying that the courier had attempted to deliver, but couldn’t gain access either to deliver it, or to leave a card.
Our front door opens straight onto a public pavement, so while it’s possible they tried to deliver while we were out, there’s no way they couldn’t get access to put a card through the door.
My take is that in an effort to be cheaper, the couriers give their delivery people too much to do, and if they don’t finish, they’re penalised, so they claim they couldn’t get access as a way of dealing with ones they didn’t get round to, without losing pay.
At some point, we have to start paying what things actually cost, which means a price that allows for the employees to have an acceptable workload and a living wage.